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Career success depends on both results and relationships. Our free coaching tips can help you communicate with colleagues, resolve work conflicts, and build stronger teams.
If your team seems to be headed down a destructive path, set some ground rules before blindly leaping into a discussion of issues. Unless your group is truly toxic, members will usually agree to a reasonable set of guidelines. Then, when things start to get out of hand, remind the wayward members of these agreements.
Ground rules should be posted in the meeting room, with copies given to all members. Although every group has specific needs, here are some guidelines that are generally useful for conflict management.